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What is SBCC’s Tele-consultation service?

In the current COVID-19 situation, parents may be hesitant to bring their little one to clinics. With this tele-consultation service, you may consult a paediatrician on non-urgent clinical matters without leaving your home.

Is Tele-consultation platform suitable for everyone?

Healthway Medical’s tele-consultation service is suitable for patients with non-emergency illnesses.
All patients below the age of 16 years must be accompanied by a parent/legal guardian.
If this is your FIRST time consulting an SBCC doctor, this service is suitable if your child is 5 years old and above.
If you are KNOWN patient to the consulting doctor, children less than 5 years old will be considered for tele-consultation
All cases will be subject to approval by the physician or nurse.

What do I need to proceed with this consult?

All patients below the age of 16 years must be accompanied by their parents/legal guardian.
Your child’s and parent’s photo identity (to be shown at the beginning of the consultation)
Your exact address where you are performing the consult
A recent weight of your child
A mobile phone and credit card
A computer/device which allows you to perform video-conferencing
A quiet and conducive environment

What medical conditions are suitable for Tele-consultation?

Cough, cold, runny/blocked nose, sore throat
Fever < 5 days
Diarrhoea, constipation, mild vomiting
Mild and gradual onset rashes (days) and skin irritation/itch
Itchy or slightly red eyes
Sleep problems
New visit screening consult for chronic symptoms or for second opinion to discuss possible diagnosis, follow up and management plan

FOLLOW-UP for stable chronic conditions such as asthma, allergic rhinitis, food allergy, eczema, constipation, juvenile arthritis, chronic urticaria

What medical conditions are not suitable for Tele-consultation?

Children who are lethargic or have poor activity
Children who are not passing urine well
Children who are drinking < 50% of their normal intake
Children 38⁰C
Chest pain
Trauma (Suspected fracture or dislocations (severe pain, open wounds, deformity, severe bruising or swelling, loss of sensation, limb weakness etc.)
Severe or sudden onset headache
Shortness of breath or difficulty of breathing
Fits or seizures
Significant stomach pain of any form
Quick onset and severe rashes occurring all over the body
Sudden numbness, weakness or slurred speech
Mental health conditions

What do I do if it’s urgent?

If your child is experiencing a medical emergency, please call an ambulance at 995 or make your way to the nearest Accident & Emergency department immediately. If it is not an emergency, but you/your child do not meet the requirement for telemedicine please call our clinics for an appointment. If you need mental health support, please call SOS Hotline (1800-221 4444).

How do I arrange for Tele-consultation?

1. Fill in the online registration form and make an appointment with your preferred paediatrician.
2. Complete the payment details before submitting the online registration form.
3. You will receive an SMS and Email to confirm your registration.
4. As the tele-consult request needs to be approved by the paediatrician, you will receive an SMS and Email confirming your request.
5. You will receive a video consultation link by SMS and Email when your appointment is near.
6. Click the link to start your consultation.
7. Once complete, you will receive a link by SMS and Email on the amount payable to the clinic.
8. If you have selected delivery of medication, a delivery fee will apply to your final bill amount.

What are the charges for the delivery of Medication within Singapore?

A standard delivery fee of $15.00 will be charged for medication delivery within Singapore. You will receive your medication within 3 hours.

Please note the following surcharges apply to the following area:

Orchard Road - $2
Tuas - $4
Sentosa and Airport - $10

Doctor Name	Doctor Specialty (Special Interest)
Dr Alison Joanne Lee	Paediatric Medicine (Allergy & Immunology)
Dr Chan Kit Yee	Paediatric Medicine (Cardiology)
Dr Charmaine Teo	Paediatric Medicine
Dr Jenny Tang	Paediatric Medicine (Asthma, Lung, Sleep & Allergy)
Dr Martha Liu	Paediatric Medicine
Dr Nancy Tan	Paediatric Medicine (Gastroenterology, Hepatology & Nutrition)
Dr Natalie Epton	Paediatric Medicine (Neonatology)
Dr Ratna Sridjaja	Paediatric Medicine
Dr Wong Chin Khoon	Paediatric Medicine
Dr Ng Ying Woo	Obstetrics & Gynaecology*

Is Tele-consultation platform available for me if I am outside of Singapore?

Tele-consultation outside of Singapore is only applicable for FOLLOW-UP for pre-existing and stable chronic conditions.
All cases will be subjected to approval by the physician.
Medication delivery is subjected to availability and customs restrictions.

Is Tele-consultation available with our Obstetrics & Gynaecology Specialist?

Tele-consultation is also available with our Obstetrics & Gynaecology specialist
To book an appointment, either call our clinic at 6774 1654, Whatsapp/SMS at 9633 3784 or email sbccwomenclinic.clementi@sbcc.sg

10 minute Consultation	General Paediatrics Case	Sub Specialty Case
1^st Consult	$90	$120
Follow up	$50	$80

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