SBCC’s Paediatricians are now available for online Telemedicine, on the Healthway Medical App

The Healthway Medical App is an all-in-one patient journey that addresses your child’s health needs.

You can now consult a Paediatrician online for your child. It truly is convenient at the touch of a button, with a range of trusted paediatricians now available on the app.

Teleconsultation Hours

For paediatricians, video consultation hours are per clinic operating hours and by appointment basis only. Please refer to the link https://www.sbcc.sg/location/ for your preferred clinic operating hours.

What conditions can tele-medicine treat?

Common Illnesses

  • Cough, cold, runny/blocked nose, sore throat

  • Fever <5 days
  • Diarrhoea, constipation, mild vomiting
  • Sleep problems
  • Itchy or slightly red eyes
  • Mild and gradual onset rashes (days) and skin irritation/itch

New visit screening consult for chronic symptoms or for second opinion to discuss possible diagnosis, follow-up and management plan

Follow-up for stable Chronic Conditions

  • Asthma

  • Allergic Rhinitis
  • Food Allergy
  • Eczema
  • Constipation
  • Juvenile Arthritis
  • Chronic Urticaria

For conditions that are not stated above, our doctor will assess your medical history and symptoms to determine if your condition is suitable for teleconsultation.


Video Consultation (Within Singapore)

10 Min Consultation General Paediatrics Sub Specialty

*Additional charges may apply for extended consultation with the doctor

Medication Delivery (within Singapore):

  • The medication is charged as per the clinic pricing
  • Delivery of Medication is included within the consultation charges
  • An additional delivery surcharge for Jurong Island and Sentosa: $10
  • An additional delivery surcharge for Downtown, Orchard and CBD areas: $2

Video Consultation (outside of Singapore) is only applicable for Sub Specialty Follow up.

  • The charges applicable for 10-minute consultation – $220
  • Additional charges may apply for extended consultation with the doctor, including time taken to review the reports and materials prior consultation.
  • Medication delivery is subjected to availability and customs restrictions.
  • First consult for second opinion for NON ACUTE symptoms is possible for selected cases. Consultation for discussion of diagnoses made, investigations done and possible treatment plans. NO prescriptions will be given. Further advice and management will require on site consultation and evaluations. Charges to start at $200. Additional charges may apply for extended consult

Download the Healthway Medical App Now!

Frequently Asked Questions

  1. This is applicable for existing users who have created a Healthway Medical account, but are new to the Apple sign-in feature, and would like to sign in using an existing Apple ID.
  2. Once you have clicked on the Apple sign-in button, a pop-up will request to “Share My Email”. Please enable this request to proceed with the sign-in process.
  1. Go to your iPhone Settings.
  2. Select your Name.
  3. Select “Password & Security”.
  4. Select “Apps using Apple ID”.
  5. Select the app “Healthway Medical”.
  6. Select “Stop using Apple ID” for the app.
For future logins to the Healthway Medical app, please refrain from selecting “Hide My Email” as any existing Healthway Medical account logged in with your Apple ID will not be detected.
  • Chest pain
  • Severe or sudden onset headache
  • Fits or seizures
  • Quick onset and severe rashes occurring all over the body
  • Mental health condition
  • Children who are not passing urine well
  • Children <5 years old with fever >38°C

Currently, our platform accepts online payment via VISA, MasterCard, and AMEX.

For Child Specialist, video consultation hours are per clinic operating hours and by appointment basis only. Please refer to the link  https://www.sbcc.sg/location/ to know your clinic operating hours.

  • All patients below the age of 16 years must be accompanied by their parents/legal guardian.
  • Your child’s and parent’s photo identity (to be shown at the beginning of the consultation)
  • Your exact address where you are performing the consult
  • recent weight of your child
  • A mobile phone and credit card 
  • A computer/device which allows you to perform video-conferencing 
  • A quiet and conducive environment 

Yes, the service is available overseas for sub-specialty follow up only. 

For dependents under the age of 16 years, you can add them under your account to do video consultation with our doctors. For your other dependents, you will need to create a separate account. 

Yes. After completing the video consultation, the e-Referral will be available in the Visits tab.

Yes, after completing the video consultation, e-MC will be available in the visits tab.

Yes. Your visit details will all be available under the “Visits” section in the app.

Major insurance companies may provide plans that cover medical consultations through video call.

Please check with your insurance provider if your plan covers this.

No. Medication will be delivered on same day or next working day for late consultation. Additional charges will apply for express delivery. The delivery time would range between 9:00am to 10:00pm.

Once your consultation is complete, you will be charged the final amount to your credit card. If there is medication prescribed, these will be delivered to you.

You will be able to resume the video call with the doctor through the app.

We ensure all data is safe and secure by using industry standard security technology and practices to safeguard your accounts from any unauthorised access. This means that each time you access the App and enter your log on details, you will be securely connected to our servers.

All items or services provided are non-exchangeable nor refundable. 

Medications will be delivered on the same day or next working day for late consultation. The delivery time would range between 9:00am to 10:00pm. 

We deliver to anywhere with a valid local address within mainland Singapore, excluding restricted zones, offshore islands and secured areas.

An additional fee of $10 will be charged for delivery to Jurong Island and Sentosa.