In the current COVID-19 situation, parents may be hesitant to bring their little one to clinics. With this tele-consultation service, you may consult a paediatrician on non-urgent clinical matters without leaving your home.

• Healthway Medical’s tele-consultation service is suitable for patients with non-emergency illnesses.
• All patients below the age of 16 years must be accompanied by a parent/legal guardian.
• If this is your FIRST time consulting an SBCC doctor, this service is suitable if your child is 5 years old and above.
• If you are KNOWN patient to the consulting doctor, children less than 5 years old will be considered for tele-consultation
• All cases will be subject to approval by the physician or nurse.

• All patients below the age of 16 years must be accompanied by their parents/legal guardian.
• Your child’s and parent’s photo identity (to be shown at the beginning of the consultation)
• Your exact address where you are performing the consult
• A recent weight of your child
• A mobile phone and credit card
• A computer/device which allows you to perform video-conferencing
• A quiet and conducive environment

• Cough, cold, runny/blocked nose, sore throat
• Fever < 5 days
• Diarrhoea, constipation, mild vomiting
• Mild and gradual onset rashes (days) and skin irritation/itch
• Itchy or slightly red eyes
• Sleep problems
• New visit screening consult for chronic symptoms or for second opinion to discuss possible diagnosis, follow up and management plan

FOLLOW-UP for stable chronic conditions such as asthma, allergic rhinitis, food allergy, eczema, constipation, juvenile arthritis, chronic urticaria

• Children who are lethargic or have poor activity
• Children who are not passing urine well
• Children who are drinking < 50% of their normal intake
• Children 38⁰C
• Chest pain
• Trauma (Suspected fracture or dislocations (severe pain, open wounds, deformity, severe bruising or swelling, loss of sensation, limb weakness etc.)
• Severe or sudden onset headache
• Shortness of breath or difficulty of breathing
• Fits or seizures
• Significant stomach pain of any form
• Quick onset and severe rashes occurring all over the body
• Sudden numbness, weakness or slurred speech
• Mental health conditions

If your child is experiencing a medical emergency, please call an ambulance at 995 or make your way to the nearest Accident & Emergency department immediately. If it is not an emergency, but you/your child do not meet the requirement for telemedicine please call our clinics for an appointment. If you need mental health support, please call SOS Hotline (1800-221 4444).

1. Fill in the online registration form and make an appointment with your preferred paediatrician.
2. Complete the payment details before submitting the online registration form.
3. You will receive an SMS and Email to confirm your registration.
4. As the tele-consult request needs to be approved by the paediatrician, you will receive an SMS and Email confirming your request.
5. You will receive a video consultation link by SMS and Email when your appointment is near.
6. Click the link to start your consultation.
7. Once complete, you will receive a link by SMS and Email on the amount payable to the clinic.
8. If you have selected delivery of medication, a delivery fee will apply to your final bill amount.

A standard delivery fee of $15.00 will be charged for medication delivery within Singapore. You will receive your medication within 3 hours.

Please note the following surcharges apply to the following area:

• Orchard Road - $2
• Tuas - $4
• Sentosa and Airport - $10

Your medication will be delivered to your address via a courier.

At the time of registration, we charge an amount of $1 to authenticate your credit card. However, please note that this amount is immediately reversed once your request is submitted successfully.

Payment is made via your submitted credit card details at the time of registration.

• Tele-consultation outside of Singapore is only applicable for FOLLOW-UP for pre-existing and stable chronic conditions.
• All cases will be subjected to approval by the physician.
• Medication delivery is subjected to availability and customs restrictions.

• Tele-consultation is also available with our Obstetrics & Gynaecology specialist
• To book an appointment, either call our clinic at 6774 1654, Whatsapp/SMS at 9633 3784 or email sbccwomenclinic.clementi@sbcc.sg